How do I set up my email on my Mac using Apple Mail?

Overview

Apple Mail is the default email client that comes with every Mac using OS X 10.0 or later. This guide will show you how to configure your Apple Mail application to access email from your Superia server.

This article is for primarily for Mail version 10.2 on Sierra (OSX 10.12.32). Your version of Apple Mail may vary depending on the version of Mac OSX you are running.

  • Additional steps for older versions of Apple Mail that were released prior to Sierra have been included.
  • This article is provided as a courtesy. Installing, configuring, and troubleshooting third-party applications is outside the scope of support provided by Superia Commerce.

Requirements

Before you start, be sure to have these handy:

  • Your domain name: domain.com
  • Your email address: [email protected]
  • Your email password.

This information can be found in your Superia admin panel for each of your email accounts (Configuration > Email > Email Accounts).

For more information, please read the following help article: How do I set up a new POP/IMAP email account?.

Instructions

  1. Open Mail. If you haven't added a new account yet, you'll be taken directly to the Add Account prompt. If you're adding an additional account, or this prompt doesn't otherwise load automatically, you'll need to select Add Account from the Mail menu.
    Mail Add Account
  2. From the Add Account prompt, select Add Other Mail Account… and click Continue.
    Add Account Prompt
  3. Enter your email account information and click create.
    • Full Name: Your name as you would like it to appear.
    • Email Address: Your full email address.
    • Password: The password for your email account.
      Account Details
  4. Mail will attempt to contact the mail server. The default search uses "autodiscover.example.com" this will not work, however, don't worry! It's totally normal for this to happen, since Superia's servers do not have autodiscover settings enabled by default.
    When an autodiscover setting has been unsuccessful, an "Unable to verify account name or password" message will appear in a new settings box.
  5. Fill in the fields using your email info and access domain. If you do not see this box and are using a version of Apple Mail that was released prior to OSX Sierra, skip to "Additional steps for older versions of Apple Mail".
    • Email Address: Your full email address.
    • User Name: Your full email address.
    • Password: The password to your email account.
    • Account Type: POP3 or IMAP. To learn more, please see Should I use POP or IMAP for my email?
    • Incoming Mail Server: mail.yourdomain.com
    • Outgoing Mail Server: mail.yourdomain.com
      Account Settings
    Please note that by default, Apple Mail versions 10 and higher use secure (SSL) connections for both incoming and outgoing servers. We do not currently support SSL for email you can turn off SSL under server settings in the preferences menu once setup is complete.
  6. You'll then be asked to confirm which apps that you'd like to attach the email account to. Select Mail and any others that you'd like and click Done.
    Select Apps

That's it! You just configured your Superia email address on Apple Mail. As always, if you have any questions, please feel free contact us.

Additional steps for older versions of Apple Mail

To maintain functionality and security, We recommend that you update to the latest Apple Mail version available.

Older versions of Apple Mail may show two separate boxes for the incoming and outgoing server settings. If this is true for you, use the following settings:

Account Type:

POP3 or IMAP. To learn more, please see Should I use POP or IMAP for my email?

Incoming Server Info

Incoming Mail Server: mail.yourdomain.com

Path Prefix: Enter /INBOX here (all capital letters).

Port: You will want to connect using the correct port based on the settings you have selected.

  • IMAP: 143.
  • POP: 110.

Outgoing Server Info

Outgoing Mail Server: mail.yourdomain.com

Port: You will want to connect using the correct port based on the settings you have selected.

  • SMTP: 25 (or 587 if your ISP blocks port 25).
  • POP3: 110.
  • IMAP: 143.
  • Authentication: Be sure that Password is selected from the dropdown menu.

Your email account has been created, but you'll want to verify a few steps before you get started. Select Preferences from the Mail menu, and click on the Accounts tab from the Preferences window.

  1. Select your new account from the left hand column.
    Mail Advanced
  2. Click the Advanced tab and uncheck the box to Automatically detect and maintain account settings.
  3. Navigate back to the Account Information tab. This time, select Edit SMTP Server List… from the Outgoing Mail Server (SMTP) drop-down menu.
    Edit SMTP Server List
  4. You will be taken to the SMTP server list. Make sure that you have selected the correct email address. Click the Advanced tab and verify the following settings:
    • Be sure the box to Automatically detect and maintain account settings is not checked!
    • Enter the outgoing mail port as 25 (or 587 if your ISP blocks port 25).
    • Select Password from the Authentication drop-down menu, and make sure the Allow insecure authentication box is checked (If you don't see this option, you may need to update Apple Mail or Yosemite to the newest version).
      SMTP Advanced

That's it! You just configured your Superia email address on Apple Mail. As always, if you have any questions, please feel free contact us.

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