How do I set my email up on my iPhone/iPad?

16 July 2013

Some people have experienced problems when setting up their email on their iPhone or iPad when using POP3 settings, it appears that when the iOS device connects to your mailbox using POP3 it locks the mailbox to retrieve your messages and then when it has completed it doesn't unlock it, meaning if you connect to your mailbox from another location you will recieve an error that your mailbox is locked and you will have to wait several minutes for your mailbox to automatically unlock.

Because of the above problem it is recommended that you set up your email using IMAP and not POP3.

For the specific setting infromation for your email account log into your Superia admin console and go to Configuration > Email > Email accounts and edit the required email account (or create a new one), the information for you to connect to your mailbox is displayed here.

Here are some step by step instructions on how to set up your email, but they may differ depending on the iOS version you are running.

  1. On the Home screen of your iOS device click Settings
  2. Go to Mail, Contacts, Calendars
  3. Choose Add Account...
  4. Choose Other
  5. Under Mail choose Add Mail Account
  6. Enter your name
  7. Enter your email address
  8. Enter your password
  9. Enter a description for this email account
  10. Click Next.
  11. Make sure that IMAP is selected
  12. Under Incoming Mail Server enter your mail server information you obtained from the Superia admin console for your POP3 server in the Host Name field (e.g mail.yourdomain.co.uk)
  13. Under Incoming Mail Server enter your username, this is your full email address (e.g. yourname@yourdomain.co.uk)
  14. Your password should already be filled in from the previous screen
  15. Under Outgoing Mail Server enter your mail server information you obtained from the Superia admin console for your SMTP server in the Host Name field (e.g mail.yourdomain.co.uk)
  16. Under Outgoing Mail Server enter your username, this is your full email address (e.g. yourname@yourdomain.co.uk)
  17. Under Outgoing Mail Server enter your password that you created for your email address.
  18. Click Next.
  19. Your device will now try to verify your account.
  20. If you recieve a message saying Cannot Connect Using SSL, Do you want to try setting up the account without SSL? click Yes (You may receive this message more than once).
  21. When it has completed verifying then click Save.

If you experience any probelsm when setting up your account then feel free to contact us for more help.


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